Toshi FAQ


We’ve partnered with TOSHI to deliver your order at your convenience. A TOSHI Assistant can wait while you try on your item(s), offer advice and make adjustments to your garments. Unwanted items will be returned immediately.


What areas does TOSHI cover?

TOSHI is currently covering New York, Manhattan up to 115th street and Brooklyn.

What if I have questions about my order?

For any order related matters, please email CLIENTSERVICE@TOSHI.CO or contact us via our live chat on WWW.TOSHI.CO . We are available Mon - Sat, 10am - 6pm.

What is Pay at Door?

Pay at Door is the ability to purchase the items you like. This applies to Try Before You Buy orders, Basic Fitting and Inspire Me services. Your TOSHI Assistant will take payment at your location. We accept Visa, MasterCard, American Express, Maestro, Visa Electron or Vpay logo but not Discover, JCB, Union Pay or cash. We will return any unwanted items back to the brand.  All purchases made at the door will be FINAL SALE.

Can I change the time and location after my order has been confirmed?

Yes, simply email CLIENTSERVICE@TOSHI.CO or click on the ‘CONTACT US’ button in your TOSHI Order Confirmation email or the link in your TOSHI Order Confirmation text message.
Please note: Changes must be made before your TOSHI Assistant is en route.

How do I book a return?

If your order is eligible for a return, please email CLIENTSERVICE@TOSHI.CO or click on the ‘CONTACT US’ button in your TOSHI Delivery Confirmation email.

What is the Wait and Try service?

Your TOSHI assistant will wait while you decide. We will then return any unwanted items immediately.
Please note: This service is only applicable for On-Demand Delivery orders.

What is the Size Up/Size Down service?

Select the Size Up/Size Down option if you would like additional sizes brought to you.The TOSHI Assistant will be able to wait and advise whilst you decide which size fits the best.
Please note: This service is conditional upon size availability.

What is the Basic Fitting service?

Select Basic Fitting as an option if you would like the TOSHI Assistant to advise which adjustments are possible. We cover hemming, spaghetti straps and cuffs without detailing. We will take the product for a professional alteration. Once the item is ready, we will get in touch to arrange the delivery.
Please note: Turn around times depend on the complexity of the alteration(s).

What is the Inspire Me service?

Want to complete the look or see more?
Select Inspire Me as an option to either request additional items that you would like to try or let the brand inspire you!
Please note: We will take payment only for what you keep (see above, Pay at Door).

What if my order is a gift?

Please let us know by emailing us at CLIENTSERVICE@TOSHI.CO to ensure the most memorable experience.

How long does it take to get my refund?

For any payment through the brand’s website, please refer to the brand’s return policy.
For any payment through ‘Pay at Door’ (see above) it will take up to 2 business days.

Any Questions?

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