A $12.95 flat rate ground shipping fee will be automatically charged for all domestic orders under $150. Please expect shipment to arrive approximately within 3-7 business days. 

We offer FREE FEDEX 2-DAY EXPRESS SHIPPING on orders over $150. 

Please expect shipment to arrive approximately within 2-3 business days.

We ship all online orders via Fedex. We currently do not ship to PO boxes at this time. 

We are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.

We have a new and improved international shipping process which makes things easy and more affordable for you! We ship worldwide to most countries. Online orders placed outside of the United States will arrive within 3-4 weeks from the date of the order, and shipped via third party shipping company BorderGuru. 如果您有任何問題，請給我們發電子郵件： [電子郵件保護]

Annasui.com 不發貨到日本。如果您位於日本，請訪問 安娜蘇日本 在 https://annasui.co.jp

Please note that due to international shipping rules and regulations, we are unable to ship fragrances outside of the U.S. This includes all fragrances and select cosmetic products such as

nail colors. You will not be able to check out internationally if you have these items in your cart.  If for some reason an international order is placed with these items, the order will be cancelled. 

Full priced select ready-to-wear and footwear styles are eligible for an exchange or refund within 14 days of receipt of package. Please note, the purple tag must be attached to all garments and items must be in their original condition for a full refund. 

If you need to make a return, please email us at [電子郵件保護].請添加”[電子郵件保護]" to your contacts list to avoid responses going to your SPAM folder. 客戶有責任承擔所有運費。

Unfortunately, we do not accept exchanges at this time, unless the product is damaged or defective.

Please note that all sale items are FINAL SALE and are not eligible for an exchange or refund.

All beauty, fragrances, t-shirts, sweatshirts, accessories (including handbags, jewelry, and legwear), posters, swimwear and all other sale merchandise are not eligible for a return, exchange or store credit and are considered FINAL SALE.

Please be advised that we are not liable for, and do not offer refunds for any lost or stolen packages. However, we are available to aid in the process of filing a claim with FedEx.

請聯繫我們 [電子郵件保護] for questions regarding fit, sizing, color, shipping, etc. When you receive your package, check to make sure your items are in good condition. Please contact us right away if there is a problem with your order. 

Discount codes are not eligible on sale and on limited edition items. 

Get 15% off your first ready-to-wear order when you sign up for our mailing list. This discount code does not apply to cosmetics, fragrance, sale items, beauty accessories, washcloths, handkerchiefs, select socks, select bags, wallets, and jewelry. This discount is also not applicable to collaboration items.