A $12.95 flat rate ground shipping fee will be automatically charged for all domestic orders under $150. Please expect shipment to arrive approximately within 3-7 business days. 

We offer FREE FEDEX 2-DAY EXPRESS SHIPPING on orders over $150. 

Please expect shipment to arrive approximately within 2-3 business days.

We ship all online orders via Fedex. We currently do not ship to PO boxes at this time. 

We are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.

We have a new and improved international shipping process which makes things easy and more affordable for you! We ship worldwide to most countries. Online orders placed outside of the United States will arrive within 3-4 weeks from the date of the order, and shipped via third party shipping company BorderGuru. 由于全球COVID-19的情况，可能会有延迟，这取决于交付的国家。谢谢您的耐心等待。 如有任何疑问，请发送电子邮件给我们： [email protected]

Annasui.com不向日本发货。如果你位于日本，请访问 Anna Sui 日本 于 https://annasui.co.jp

Please note that due to recent updates to international shipping rules and regulations, we are unable to ship fragrances outside of the U.S. until further notice. This includes all fragrances and select cosmetic products such as

nail colors. You will not be able to check out internationally if you have these items in your cart.

Full priced select ready-to-wear and footwear styles are eligible for an exchange or refund within 14 days of receipt of package. Please note, the purple tag must be attached to all garments for a full refund. 

If you need to make a return, please email us at [email protected].请添加"[email protected]" to your contacts list to avoid responses going to your SPAM folder. 客户有责任承担所有运费。

Unfortunately, we do not accept exchanges at this time, unless the product is damaged or defective.

Please note that all sale items are FINAL SALE and are not eligible for an exchange or refund.

All beauty, fragrances, t-shirts, sweatshirts, accessories (including handbags, jewelry, and legwear), posters, swimwear and all other sale merchandise are not eligible for a return, exchange or store credit and are considered FINAL SALE.

Please be advised that we are not liable for, and do not offer refunds for any lost or stolen packages. However, we are available to aid in the process of filing a claim with FedEx.

请通过以下方式联系我们 [email protected] for questions regarding fit, sizing, color, shipping, etc. When you receive your package, check to make sure your items are in good condition. Please contact us right away if there is a problem with your order. 

Discount codes are not eligible on sale and on limited edition items. 

15% off your first order when you sign up for our mailing list & 10% off your next order when you sign up for text messages. This discount code does not apply to cosmetics, fragrance, sale items, beauty accessories, washcloths, handkerchiefs, socks, and select bags, wallets, and jewelry. This discount is also not applicable to collaboration items.