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物流与退货

OUR RESPONSE FOR COVID-19

Hope you are staying safe and healthy during this time. We are taking every precaution to ensure orders are shipped safely and quickly. We currently are shipping out domestic orders once a week so they should arrive approximately within 5-10 business days of purchase.  Please note there will be delays in international shipping depending on the country, so please expect approximately 2-5 weeks for delivery. Thank you for your patience! If you have any specific questions regarding your order, please feel free to reach out to us at asd@annasui.com.
Thank you for supporting our independent business. All of our clothing are designed and handmade in New York City. Your support helps to keep the historic Garment Center of NYC alive.
Love,
The Anna Sui team

 

美国 (国内) 航运: 

$12 flat rate ground shipping fee is charged for all domestic orders (4-8 business days) 

Free UPS ground shipping on orders over $100 (4-8 business days) 

We ship via UPS. All addresses associated. We are currently not shipping to PO Boxes during this time. 

国际航运:  

We have a new and improved international shipping that makes things easy and cheaper for you! We ship worldwide to  countries. Online orders placed outside of the U.S. will arrive in 2-5 weeks, and shipped via BorderGuru. There may be more delays depending on the country given the global COVID-19 situation now. Thank you for your patience, please email us if you have any questions: asd@annasui.com. 

Please note that due to recent updates to international shipping rules and regulations, we are unable to ship fragrances outside of the U.S. until further notice. This includes fragrances and select cosmetic products. You will not be able to check out internationally if you have fragrances in your cart. 

 

退货和换货: 

All beauty, fragrances, t-shirts, sweatshirts, accessories, posters, swimwear and sale merchandise are not eligible for return, exchange or store credit and are considered FINAL SALE.

Full priced select ready-to-wear and footwear styles are eligible for an exchange or refund within 14 days of receipt of package.

请注意, 所有销售项目均为最终销售, 不符合兑换或退款条件。

如果你需要回报 请访问我们的 返回门户 或返回它的人在484布鲁姆街安娜苏精品店。纽约, 纽约10013。

客户有责任承担所有运费。

 

关于您的订单的问题?

Please contact at asd@annasui.com for questions regarding fit, sizing, color, shipping etc.

当您收到包裹时, 请检查以确保您的物品处于良好状态。如果您的订单有问题, 请立即与我们联系。 

 

销售项目和折扣代码 

Discount codes are NOT eligible on sale and on limited edition items. 

Given the circumstances surrounding COVID-19, we are taking every precaution to ensure orders go out safely and quickly.  We are working together to ship everything out as soon as possible with limited delays. 

 

 

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